Refund policy

Last updated 23 October 2026

I want you to be happy with what you buy. This page explains your rights and how to ask for help. To ask for a refund or a replacement, email hello@theadhdteacup.co.uk and include the email address you used for your order. I aim to reply within 2 working days.

Digital downloads

Planners, journals, workbooks, guides, cards and bundles are digital downloads. Nothing is posted.

Under the Consumer Contracts Regulations 2013 you would normally have 14 days to change your mind. For digital content that right ends once your download starts, but only if you agreed to that first. Before you can pay, I ask you to tick a box saying: "I want my download straight away and understand I lose my 14 day right to cancel once the download starts." Stripe checkout shows the same words, and I keep a record that you agreed. So once you have your download, I can't offer a refund just because you changed your mind.

Faulty or not as described

Under the Consumer Rights Act 2015 your files must be of satisfactory quality, fit for purpose and as described. If a file won't open, is damaged, or isn't what the product page said, email me with your order email and a short note of what went wrong. I will send a working replacement first. If that doesn't fix it, or I can't, I will refund you in full. Refunds go back to the card you paid with within 14 days of me agreeing them, usually much sooner.

Clothing

Tees and hoodies are made to order for you, and you can still change your mind.

• You can cancel for any reason within 14 days of receiving your item. You then have a further 14 days to send it back.
• Items must be unworn and unwashed, in their original condition.
• You pay the return postage, unless the item is faulty.
• I refund the item price plus the original standard delivery charge (UK delivery is free, so that is usually nothing), within 14 days of getting the item back.

To start a return, email hello@theadhdteacup.co.uk with the email address you used for your order and which item you are sending back. I will reply with the return address.

If your item arrives faulty, damaged or not as ordered, email me with your order email and a photo. I will send a free replacement or give you a full refund, and I will cover the return postage.

Etsy orders

If you bought through my Etsy shop, your order is covered by Etsy's own process. Please message me through Etsy, or use Etsy's help pages.

Your legal rights

Nothing on this page affects your statutory rights.